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Most popular FAQs

Which timezone platform follows?

Our platform follows GMT (UTC) timezone

What are the ad sizes supported in our DSP?

Mobile – 320×50 , 300×250, 320×480 (less than 1MB)
Desktop – 728×90, 300×250,  300×600,  970×250 & 160×600 (less than 1MB)
Video – .mp4 format (size – 320×480, 768×1024, 480×320 and 1024×768) (or) VAST XML format tag with 100% fill rate
Native – Native size varies between SSP partners, please reach to your account manager.

My new campaign/ad created is not available in the dashboard.

Your campaign/ad will be under inactive status

What is advertiser domain?

The final landing page domain
It should not contain any https. i.e, domainname.com

Whether Audience targeting is available?

Yes, we do support Bundle ID, Hyperlocal (Lat & Long), App name, Device Ids targeting.

When campaign would start to deliver

Please make sure Funds, start date and end date are perfect in campaign level.
Below should be in respective states
Ad -> Approved
Campaign -> Running state

Could we edit or clone the Ad

No, we can’t edit or clone the Ad. However, we could do the changes in the campaign level.

What is Default_RTB_adclient?

Whenever new app traffic pitches-in, it delivers via default_rtb until our system provides unique ad client id to the same.

My campaign goes to pending state whenever a change is made?

Your campaign moves to pending only when below changes made in the campaign
– the ad is added/removed
– Bucket/ audience is included/excluded
– exchange is added/removed
– ad domain changed

What is FR?

Fill Rate depicts the percentage of impressions we have won from the received bids.

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